Ethics and Unfair Insurance Practices


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Course Description

New York Course Approval Number: NYCR-267794

This course represents 3 Credit Hours of State Certified Continuing Education.

Ethics and Unfair Insurance Practices

This course provides insurance professionals with the knowledge and skills required to conduct their professional activities in compliance with the most commonly adopted regulatory ethical standards. Our expert instructor will provide a detailed (but always engaging and entertaining) analysis of the Unfair Trade and Claims Practices Models Acts, as developed and adopted by the National Association of Insurance Commissioners (NAIC). Participants will learn critical skills for identifying and avoiding ethical mishaps and the importance adhering to ethical thinking and behaviors.

Topics Include:

  • How the changing culture and access to information creates vulnerabilities for consumers.
  • How to go through the process of evaluating a situation, determining if there are ethical issues, reviewing the facts, evaluating the options and choosing an outcome that will satisfy all parties involved.
  • Recognizing questionable or unethical behavior.
  • Choosing how to proceed in difficult situations to obtain a positive outcome.

About the Instructor




Linda McHenry is a writer, speaker, and trainer who specializes in developing, writing, and teaching insurance continuing education courses. Her extensive background as an insurance agency owner and licensed producer allows her to bring real-life experience into the classroom–whether the setting is live or virtual. Linda doesn’t lecture, she tells stories … and enjoys a reputation for actively engaging her students.